DeepTech

is an Apple-centric, full service technology consulting and support company. Our approach is professional, collaborative, and client-oriented. We have an extraordinary team linked by an advanced infrastructure and a common "Do It Right" philosophy.

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Services

We are always expanding our expertise and the services that we offer. In short, we do whatever it takes to get the job done, and done right!

Here are a few examples of the kinds of services we offer:

Work with your architect to include technology infrastructure into their creations

Work on the construction site, supervising or installing the technology infrastructure

Specify and facilitate the purchase of recommended hardware & software

Install and setup your servers, workstations, and peripherals

Work with you to design a workflow that makes best use of your technology investment

Develop custom databases & software to better manage your business

Train your staff on the use of the technologies available to them

Provide proactive maintenance and monitoring of critical infrastructure

Provide Help Desk, Service Desk, and System Administration services

Team

We hire the best, then make them better. We do this by providing an engaging work environment, challenging projects, inter-disciplinary learning opportunities, and exposure to leading edge technologies. We have a staff of insatiable problem solvers. While each of our techs certainly has their own unique strengths, they all possess an unusually broad skillset. At DeepTech, no one stands alone; your lead technician is always backed up by our entire team.

Craig Waldman Craig Waldman

Craig Waldman
Co-Founder / CEO

Craig has over 24 years of experience supporting technology.  He is most at home finding creative, technical solutions for our clients and has used his skills for everything from designing and implementing home automation systems to corporate systems integration.  His main role is guiding the growth of the company and developing the DeepTech Way.

Ann Cloyd Ann Cloyd

Ann Cloyd
Co-Founder / COO

Ann has over 15 years of experience supporting customers. She is an expert at tailoring the correct technical solution to the individual client's needs and is in great demand among our customers. So much so, that we sometimes have to remind clients that we have other technicians available to support them. Sadly however, she has steadfastly refused our requests to have her cloned.

Samuel Maldonado Samuel Maldonado

Samuel Maldonado
CFO

Heath Gill Heath Gill

Heath Gill
Office Manager

Heath is a bluegrass musician and an avid pool player.  His hobbies include answering the phone and collecting the tears of clients who didn't have a backup.

Graham Lee Graham Lee

Graham Lee
Account Manager

Graham is relatively new to IT. He comes to DeepTech with 10 years of emergency services experience. His experience in triage has helped with his role here as an Account Manager. Although his focus is on the account side, he has endeavored to learn the technical side to better assist our clients.

Bryn Johnson Bryn Johnson

Bryn Johnson
Recruiter

Bryn is developing our bio-acquisitions project. When not improving out interrogation techniques, she enjoys applicant culling.

Arthur Hervias Arthur Hervias

Arthur Hervias
Technician

Arthur heads our dual platform integration team.  He has experience in both Macintosh and Windows environments and truly understands how to make them work well together.  He’s worked as a Genius at the Fifth Ave store and was part of the team who opened the store.

Corey Todeasa Corey Todeasa

Corey Todeasa
Technician

Although Corey’s formal education is in music, from the New England Conservatory, his passion lies in technology. He has a vast range of knowledge, with a special interest in architecture of networks. He specializes in working closely with clients who have challenging problems, a skill that comes from hours spent in the practice room perfecting the same line over and over. VoIP, networking, PCs, and of course Macs are all part of his repertoire

Dan Otero Dan Otero

Dan Otero
Technician

Although he is one of our newer team members, he has shown a wonderful talent for working with clients and having them understand and feel comfortable with the solutions. His previous training and certifications come from Apple - the Cupertino campus. He is currently in pursuit of his degree in IT Management while taking an interest in *nix-based certifications, software/web development and bleeding edge technologies.

Pam Rapcienski Pam Rapcienski

Pam Rapcienski
Technician

Our newest employee

Greg Sheppard Greg Sheppard

Greg Sheppard
Technician

You?

DeepTech, is currently hiring, Apply now, and you can try to join this team!

Sake Sake

Sake
Customer Relations

wag wag wag

Kendo Kendo

Kendo
Collections

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Located in the heart of Chelsea at 151 West 25th St.

  • Our offices are idealy located to provide a quick response to our clients throughout Manhattan. By ultilizing state of the art software, we are able to remotely support our more distant customers efficently, effectively, and securely.

  • DeepTech, Inc. was founded in 2000, by Craig Waldman and Ann Cloyd.
    As co-owners of the business they divide their primary focuses. Craig's focus is on improving and evolving the DeepTech method while Ann's focus is on customer relations, and tech wrangling.

  • We have adapted what Craig learned from his enterprise support days and to provide a new level of support and best practices to small and medium sized businesses.

1

DeepTech technicians are not compensated on a commission basis.

2

DeepTech technicians are full time employees, not outsourced freelancers.

3

DeepTech's core business is service and support, not sales.

4

No obligatory monthly fees, or early termination fees.

5

No block purchases or pre-paid contracts required.

6

Flat rate plans are available upon request.

7

Convenient monthly (not per-incident) invoices show you a detailed, itemized accounting of all your charges.

8

We bill to the 1/4 hour after the initial one hour minimum, not the typical 1/2 hour.

9

We offer regularly scheduled proactive maintenance visits to help you avoid costly down time.

10

DeepTech is committed to transparency.

CLOSED

at the moment, but open again at Wed, Jul 29 at 09:30:00 AM.

24/7

As always we are available 24/7 for emergencies.

8571

Number of technology related assets we are managing for our customers.

1348

Number of Mac computers we’re actively supporting.

203

Number of Windows computers we’re are begrudgingly supporting.

526

Number of computers we have proactively inspected today.

2

Number of clients we have interacted with today.

64

Number of emails we have received today.

0sec

Average phone hold time today.

0sec

Today's average phone call duration.

0

Phone calls that went to voice mail today.

2

Number of on-site visits we have scheduled today.

0

Number of remote support sessions we have completed today.

Why haven't we heard of you before?

Simple, we don't advertise. We depend on the word of mouth of our existing client base. It keeps us motivated to do the best job possible, and keep our clients singing our praises. It's important to us that we don't out pace ourselves. In our opinion too many companies grow too big, too fast, and the quality of their work suffers under the weight of all the new customers. Ultimately performance and reputations suffer. DeepTech is here for the long haul. We don't believe in sacrificing the relationships we have with our loyal clients, for the short term gains from a stream of new customers.