Work with your architect to include technology infrastructure into their creations
We are always expanding our expertise and the services that we offer. In short, we do whatever it takes to get the job done, and done right!
Here are a few examples of the kinds of services we offer:
Work with your architect to include technology infrastructure into their creations
Work on the construction site, supervising or installing the technology infrastructure
Specify and facilitate the purchase of recommended hardware & software
Install and setup your servers, workstations, and peripherals
Work with you to design a workflow that makes best use of your technology investment
Develop custom databases & software to better manage your business
Train your staff on the use of the technologies available to them
Provide proactive maintenance and monitoring of critical infrastructure
Provide Help Desk, Service Desk, and System Administration services
We hire the best, then make them better. We do this by providing an engaging work environment, challenging projects, inter-disciplinary learning opportunities, and exposure to leading edge technologies. We have a staff of insatiable problem solvers. While each of our techs certainly has their own unique strengths, they all possess an unusually broad skill set. At DeepTech, no one stands alone; your lead technician is always backed up by our entire team.
Craig has over 24 years of experience supporting technology. He is most at home finding creative, technical solutions for our clients and has used his skills for everything from designing and implementing home automation systems to corporate systems integration. His main role is guiding the growth of the company and developing the DeepTech Way.
Ann has over 15 years of experience supporting customers. She is an expert at tailoring the correct technical solution to the individual client's needs and is in great demand among our customers. So much so, that we sometimes have to remind clients that we have other technicians available to support them. Sadly however, she has steadfastly refused our requests to have her cloned.
Although Coreys formal education is in music, from the New England Conservatory, his passion lies in technology. He has a vast range of knowledge, with a special interest in architecture of networks. He specializes in working closely with clients who have challenging problems, a skill that comes from hours spent in the practice room perfecting the same line over and over. VoIP, networking, PCs, and of course Macs are all part of his repertoire
Enjoys listening to music and watching movies that get you thinking, like Inception.
Balancing the best of both world, when Christopher is not trying to learn something new with scripting, automated computer deployment, networking or just something Apple. He is on an adventure rock climbing, backpacking, biking in all sorts of weather through out NYC or educating others on how to get outside. Passionate about what every he is working on when things go south he's got your back.
Located in the heart of Chelsea at 151 West 25th St.
1
DeepTech technicians are not compensated on a commission basis.
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DeepTech technicians are full time employees, not outsourced freelancers.
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DeepTech's core business is service and support, not sales.
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No obligatory monthly fees, or early termination fees.
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No block purchases or pre-paid contracts required.
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Flat rate plans are available upon request.
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Convenient monthly (not per-incident) invoices show you a detailed, itemized accounting of all your charges.
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We bill to the 1/4 hour after the initial one hour minimum, not the typical 1/2 hour.
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We offer regularly scheduled proactive maintenance visits to help you avoid costly down time.
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DeepTech is committed to transparency.
REAL data sampled as of 2021-02-28 10:47:23
CLOSED
at the moment, but open again at Mon, Mar 01 at 09:00:00 AM.
24/7
As always we are available 24/7 for emergencies.
89
Number of new tickets opened today.
202
Number of tickets updated today.
54
Number of tickets closed today.
17158
Number of technology related assets we are managing for our customers.
1833
Number of Mac computers we’re actively supporting.
3670
Number of Windows computers we’re supporting.
3595
Number of computers we have proactively inspected today.
1
Number of clients we have directly interacted with today.
135
Number of emails we have received today.
1
Number of phone calls today.
0sec
Average phone hold time today.
0sec
Today's average phone call duration.
1
Phone calls that went to voice mail today.
Why haven't we heard of you before?
Simple, we don't advertise. We depend on the word of mouth of our existing client base. It keeps us motivated to do the best job possible, and keep our clients singing our praises. It's important to us that we don't out pace ourselves. In our opinion too many companies grow too big, too fast, and the quality of their work suffers under the weight of all the new customers. Ultimately performance and reputations suffer. DeepTech is here for the long haul. We don't believe in sacrificing the relationships we have with our loyal clients, for the short term gains from a stream of new customers.