DeepTech

is a full service technology consulting and support company. Our approach is professional, collaborative, and client-oriented. We have an extraordinary team linked by an advanced infrastructure and a common "Do It Right" philosophy.

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Services

We are always expanding our expertise and the services that we offer. In short, we do whatever it takes to get the job done, and done right!

Here are a few examples of the kinds of services we offer:

Work with your architect to include technology infrastructure into their creations

Work on the construction site, supervising or installing the technology infrastructure

Specify and facilitate the purchase of recommended hardware & software

Install and setup your servers, workstations, and peripherals

Work with you to design a workflow that makes best use of your technology investment

Develop custom databases & software to better manage your business

Train your staff on the use of the technologies available to them

Provide proactive maintenance and monitoring of critical infrastructure

Provide Help Desk, Service Desk, and System Administration services

Team

We hire the best, then make them better. We do this by providing an engaging work environment, challenging projects, inter-disciplinary learning opportunities, and exposure to leading edge technologies. We have a staff of insatiable problem solvers. While each of our techs certainly has their own unique strengths, they all possess an unusually broad skill set. At DeepTech, no one stands alone; your lead technician is always backed up by our entire team.

Craig Waldman Craig Waldman

Craig Waldman
Co-Founder / CEO

Craig has over 24 years of experience supporting technology.  He is most at home finding creative, technical solutions for our clients and has used his skills for everything from designing and implementing home automation systems to corporate systems integration.  His main role is guiding the growth of the company and developing the DeepTech Way.

Ann Cloyd Ann Cloyd

Ann Cloyd
Co-Founder / COO

Ann has over 15 years of experience supporting customers. She is an expert at tailoring the correct technical solution to the individual client's needs and is in great demand among our customers. So much so, that we sometimes have to remind clients that we have other technicians available to support them. Sadly however, she has steadfastly refused our requests to have her cloned.

Heath Gill Heath Gill

Heath Gill
Office Manager

Heath is a bluegrass musician and an avid pool player.  His hobbies include answering the phone and collecting the tears of clients who didn't have a backup.

Peter Pinti Peter Pinti

Peter Pinti
Manager of System Engineers

Outside of work, Pete enjoys cooking great meals for his family and friends and being in their company.

Bryn Johnson Bryn Johnson

Bryn Johnson
Recruiter

Bryn is developing our bio-acquisitions project. When not improving out interrogation techniques, she enjoys applicant culling.

Corey Todeasa Corey Todeasa

Corey Todeasa
Technician

Although Corey’s formal education is in music, from the New England Conservatory, his passion lies in technology. He has a vast range of knowledge, with a special interest in architecture of networks. He specializes in working closely with clients who have challenging problems, a skill that comes from hours spent in the practice room perfecting the same line over and over. VoIP, networking, PCs, and of course Macs are all part of his repertoire

Pam Rapcienski Pam Rapcienski

Pam Rapcienski
Technician

Mike Solomon Mike Solomon

Mike Solomon
Technician

Mike is a technophile, audiophile, and neophile, racing toward the bleeding edge of technology, culture, and music. He has a background in Mac & PC consultation, event production management, sound engineering, and music production. When he is not waiting hand and foot on his clients, he can be found obsessively composing music, attending bizarre events, and sparking discussions about mysticism, metaphysics, radical sociology, and the coming singularity.

Carlos Miller Carlos Miller

Carlos Miller
Technician

When not in the office, Carlos enjoys coaching and playing basketball, traveling and listening to music.

Christopher Kerry Christopher Kerry

Christopher Kerry
Technician

Balancing the best of both world, when Christopher is not trying to learn something new with scripting, automated computer deployment, networking or just something Apple. He is on an adventure rock climbing, backpacking, biking in all sorts of weather through out NYC or educating others on how to get outside. Passionate about what every he is working on when things go south he's got your back.

Rachel Ricketts Rachel Ricketts

Rachel Ricketts
Account Manager

An Ohioan by birth, Rachel took the long way around to get to DeepTech (via Chicago and San Diego). Now that she’s finally in New York, Rachel spends her time outside of work getting lost coming out of the subway, dancing to Hotline Bling whenever possible, and continuing her ultimate quest of finding the perfect breakfast burrito on the East Coast.

Will Chew Will Chew

Will Chew
Engineer

Enjoys listening to music and watching movies that get you thinking, like Inception.

Jason Agosto Jason Agosto

Jason Agosto
Engineer

Away from DeepTech; Jason can be found backpacking New York State’s wildest trails developing his wilderness survival skills and practicing martial arts.

Vas Thomas Vas Thomas

Vas Thomas
Engineer

Enjoys listening to Reggae music and watching the English Premiere League team Chelsea FC.

Jeremy Blanden Jeremy Blanden

Jeremy Blanden
Technician

Stephen Pinks Stephen Pinks

Stephen Pinks
Technician

You?

DeepTech, is currently hiring, Apply now, and you can try to join this team!

Sake Sake

Sake
Customer Relations

wag wag wag

Kendo Kendo

Kendo
Collections

OK, someone up there has a cookie...

Located in the heart of Chelsea at 151 West 25th St.

  • Our offices are ideally located to provide a quick response to our clients throughout Manhattan. By utilizing state of the art software, we are able to remotely support our more distant customers efficiently, effectively, and securely.

  • DeepTech, Inc. was founded in 2000, by Craig Waldman and Ann Cloyd.
    As co-owners of the business they divide their primary focuses. Craig's focus is on improving and evolving the DeepTech method while Ann's focus is on customer relations, and tech wrangling.

  • We have adapted what Craig learned from his enterprise support days and to provide a new level of support and best practices to small and medium sized businesses.

1

DeepTech technicians are not compensated on a commission basis.

2

DeepTech technicians are full time employees, not outsourced freelancers.

3

DeepTech's core business is service and support, not sales.

4

No obligatory monthly fees, or early termination fees.

5

No block purchases or pre-paid contracts required.

6

Flat rate plans are available upon request.

7

Convenient monthly (not per-incident) invoices show you a detailed, itemized accounting of all your charges.

8

We bill to the 1/4 hour after the initial one hour minimum, not the typical 1/2 hour.

9

We offer regularly scheduled proactive maintenance visits to help you avoid costly down time.

10

DeepTech is committed to transparency.

CLOSED

at the moment, but open again at Fri, Aug 26 at 09:00:00 AM.

24/7

As always we are available 24/7 for emergencies.

10642

Number of technology related assets we are managing for our customers.

1438

Number of Mac computers we’re actively supporting.

1166

Number of Windows computers we’re supporting.

2366

Number of computers we have proactively inspected today.

54

Number of clients we have interacted with today.

737

Number of emails we have received today.

10sec

Average phone hold time today.

1min

Today's average phone call duration.

0

Phone calls that went to voice mail today.

9

Number of on-site visits we have scheduled today.

16

Number of remote support sessions we have completed today.

Why haven't we heard of you before?

Simple, we don't advertise. We depend on the word of mouth of our existing client base. It keeps us motivated to do the best job possible, and keep our clients singing our praises. It's important to us that we don't out pace ourselves. In our opinion too many companies grow too big, too fast, and the quality of their work suffers under the weight of all the new customers. Ultimately performance and reputations suffer. DeepTech is here for the long haul. We don't believe in sacrificing the relationships we have with our loyal clients, for the short term gains from a stream of new customers.